I've never had a massage before. What should I expect?
Many new clients, especially if they’ve never had a massage before, may be nervous when arriving for their first massage appointment. At Relaxing Touch Massage, we make sure your experience is a positive one.
A licensed massage therapist will review a detailed health intake with you before providing any massage services. This important step helps the massage therapist better understand your needs and provide the safest possible massage services. All information given to the massage therapist is confidential under HIPPA guidelines and may be released to your doctor only with your written permission. You will be taken to the treatment room with your massage therapist, and discuss muscle assessment or postural tests,
If this is your first visit, please arrive 10-15 minutes before your scheduled appointment, to give you time to get settled and start the massage promptly. If you are a returning customer, 5-10 minutes before your scheduled appointment time is good. We are unable to go over the scheduled end time due to subsequent bookings.
During my massage should I leave my clothes on or get fully undressed?
A licensed massage therapist will always practice industry guideline draping techniques. Draping is where the massage therapist folds and tucks the towel or sheet around your body, only exposing the areas to be worked on. Many regular clients prefer to be fully undressed with draping. If you feel more comfortable leaving your loose-fitting underwear on, that is totally fine -- and you will still be draped. To access certain areas such as the back or glutes, removing your bra strap and/or removing undergarments (with draping) will help the massage therapist work these muscles at a greater depth.
I arrived with a lot of pain, but after the massage the pain is still there!
While massage therapy will assist with pain relief, it may take several hours after your massage for the pain relief effects to kick-in. Additional sessions may be needed to reduce pain for chronic conditions. When you join a gym and want to get into shape, you don't expect to reach your goal with a single workout.
Massage therapy, when applied correctly, may require more than one session to achieve your pain relief goals. If you are suffering from an injury or condition beyond the scope of massage therapy, we will refer you to someone who can best help you.
What are your cancellation and reschedule policies?
4-hour notice is required if you must cancel or reschedule your appointment. If less than 4-hours notice is given and the appointment cannot be filled, you will be charged the full price of the service. Same-day appointments cancelled more than 1 hour after being made will be charged in full. No shows are charged in full. We reserve the right to give away your appointment if you are more than 15 minutes late. By agreeing to this policy, you are authorizing the use of your credit card for the scheduled appointment.
This policy has been updated for COVID-19. The 24 hour policy has been changed to 4 hours to provide more leniency. If we cannot fill the scheduled appointment time with another customer, the client must assume full responsibility for payment of scheduled time, even if symptoms of fever or any other illness begin less than 4 hours prior to the scheduled appointment.
